Terms of Service

Welcome to Velmoss. By accessing or using our website, you agree to be bound by these Terms of Service (“Terms”). If you do not agree with any part of these Terms, please do not use our website or services. These Terms constitute a legally binding agreement between you and Velmoss (“we,” “us,” or “our”).

1. Acceptance of Terms

By using our website, creating an account, or placing an order, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you are using our services on behalf of a business entity, you represent that you have the authority to bind that entity to these Terms.

2. Products and Services

We offer a range of smart home appliances and related products. All products are subject to availability. We reserve the right to modify, discontinue, or limit the availability of any product at any time without prior notice. Product images and descriptions on our website are for illustrative purposes and may vary slightly from the actual product. We strive for accuracy in all product information, but we do not warrant that descriptions, pricing, or other content is error-free.

3. Pricing and Payment

All prices are listed in US Dollars (USD) and are subject to change without notice. Prices displayed at the time of checkout are the final prices for your order. We accept payment through PayPal and other payment methods as displayed at checkout. By placing an order, you authorize us to charge the total amount to your chosen payment method.

4. Order Process

When you place an order, you will receive an order confirmation email. This confirmation does not constitute acceptance of your order. We reserve the right to accept or decline any order at our discretion. If we are unable to fulfill your order, we will notify you and refund any charges made to your payment method. All shipping costs are calculated at checkout based on your location and the selected shipping method.

5. Shipping and Delivery

We process and ship orders within 1-2 business days of order confirmation. Delivery times vary depending on your location and the shipping method selected. All shipping costs are calculated at checkout. We are not responsible for delays caused by shipping carriers, customs processing, or events beyond our control. For more details, please review our Shipping Policy.

6. Returns and Exchanges

We offer a 30-day return policy from the date of delivery. Items must be in their original condition and packaging. All shipping costs for returns are the responsibility of the customer unless the item is defective or incorrect. For full details, please review our Return and Refund Policy.

7. Intellectual Property

All content on our website, including text, graphics, logos, images, software, and design elements, is the property of Velmoss or its content providers and is protected by intellectual property laws. You may not reproduce, distribute, modify, or otherwise use any content without our prior written consent.

8. User Conduct

You agree to use our website only for lawful purposes and in a manner that does not infringe the rights of others. You agree not to:

• Use our website in any way that violates applicable laws or regulations.
• Attempt to gain unauthorized access to our systems or data.
• Interfere with the proper functioning of our website.
• Use automated tools to extract data from our website without permission.
• Post or transmit any content that is unlawful, harmful, or objectionable.

9. Third-Party Links and Content

Our website may contain links to third-party websites or services. We are not responsible for the content, privacy policies, or practices of these third-party sites. You acknowledge that Velmoss shall not be liable for any damages or losses arising from your use of third-party websites or services.

10. Disclaimer of Warranties

Our website and products are provided “as is” and “as available” without warranties of any kind, either express or implied. We do not guarantee that our website will be uninterrupted, error-free, or secure. Product descriptions, specifications, and performance claims are based on manufacturer information and may vary depending on usage conditions.

11. Limitation of Liability

To the fullest extent permitted by law, Velmoss shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of our website or products. Our total liability for any claim arising from these Terms or your use of our website shall not exceed the amount you paid for the product or service in question.

12. Indemnification

You agree to indemnify and hold Velmoss harmless from any claims, damages, losses, or expenses arising from your use of our website, your violation of these Terms, or your infringement of any third-party rights.

13. Product Warranty

All Velmoss products come with a 2-year manufacturer warranty covering defects in materials and workmanship. This warranty does not cover damage caused by misuse, accident, modification, or normal wear and tear. For warranty claims, please contact us at HHBN688@outlook.com.

14. Account Registration

To place an order or access certain features, you may need to create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. You agree to provide accurate and current information when creating your account and to update it as needed.

15. Reviews and User Content

If you submit product reviews or other content to our website, you grant Velmoss a non-exclusive, royalty-free license to use, reproduce, and display that content. You represent that you own or have the right to submit the content and that it does not violate the rights of any third party.

16. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with applicable commercial laws. Any dispute arising from these Terms or your use of our website shall first be attempted to be resolved through good-faith negotiation. If the dispute cannot be resolved through negotiation, it shall be resolved through binding arbitration.

17. Electronic Communications

By using our website, you consent to receive communications from us electronically. We may communicate with you via email or other electronic means regarding your orders, account, and our services. You may opt out of marketing communications at any time.

18. Geographic Restrictions

We ship to most countries worldwide. However, certain products may not be available in all regions due to regulatory requirements or shipping restrictions. We are not responsible for any customs duties, taxes, or fees imposed by your country of residence. You are responsible for compliance with local laws regarding the import of our products.

19. Changes to These Terms

We may update these Terms from time to time. We will post the updated Terms on this page and update the effective date. Your continued use of our website after changes are posted constitutes your acceptance of the updated Terms.

20. Contact Us

If you have any questions or concerns about these Terms of Service, please contact us at HHBN688@outlook.com. We are committed to addressing your inquiries promptly and professionally.

Effective Date

These Terms of Service are effective as of January 1, 2026.