Privacy Policy – Velmoss

Foshan Bainan Trading Co., Ltd.

Room 0301, 12th Floor, Tower 2, Zone 1, Yuexiu Xinghui Yunjin Plaza, No. 84 Nanhai Avenue North, Guicheng Subdistrict, Nanhai District, Foshan, Guangdong, China

Email: HHBN688@outlook.com | Phone: +86 13265083083

At Velmoss (“we,” “us,” or “our”), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, or interact with our services. Please read this policy carefully to understand our practices regarding your personal data.

Information We Collect

We collect several types of information when you interact with our website and services:

Personal Information: When you create an account, place an order, or contact us, we may collect your name, email address, shipping address, billing address, phone number (optional), and payment information. Payment details are processed securely through our payment gateway partners and are not stored on our servers.
Order Information: We collect details about your purchases, including product selections, order history, transaction amounts, and shipping preferences.
Browsing Information: When you visit our site, we automatically collect certain technical information, including your IP address, browser type, device type, operating system, referring URLs, pages viewed, and the dates and times of your visits.
Cookie Data: We use cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyze site traffic. See our Cookie Policy section for more details.

How We Use Your Information

We use the information we collect for the following purposes:

To process and fulfill your orders, including shipping, returns, and exchanges.
To communicate with you about your orders, account, and inquiries.
To provide customer support and respond to your questions.
To send promotional emails and newsletters (only if you have opted in).
To improve our website, products, and services based on your feedback and browsing behavior.
To detect, prevent, and address technical issues, fraud, and security concerns.
To comply with applicable legal obligations and protect our rights.

Cookies and Tracking Technologies

We use cookies and similar technologies to operate and maintain our website, remember your preferences, personalize content, and analyze traffic. Cookies are small text files stored on your device when you visit a website. You can control and manage cookies through your browser settings. Disabling cookies may affect certain features of our website.

Types of cookies we use include:

Essential Cookies: Required for the website to function properly, including shopping cart and checkout functionality.
Analytics Cookies: Help us understand how visitors interact with our website so we can improve performance and user experience.
Marketing Cookies: Used to deliver relevant advertisements and track the effectiveness of marketing campaigns.

Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our business, including:

Payment processors (e.g., PayPal) to securely handle transactions.
Shipping carriers to deliver your orders.
Email service providers to send order confirmations and newsletters.
Analytics providers to help us understand website usage.
Hosting providers to maintain our website infrastructure.

We may also disclose your information when required by law, court order, or government regulation, or to protect our rights, property, or safety.

Data Retention

We retain your personal information for as long as your account is active or as necessary to provide our services. We also retain information to comply with legal obligations, resolve disputes, and enforce our agreements. When your data is no longer needed, we will securely delete or anonymize it.

Your Choices and Rights

You have certain rights regarding your personal information:

Access: You can request a copy of the personal information we hold about you.
Correction: You can request that we correct any inaccurate or incomplete information.
Deletion: You can request that we delete your personal information, subject to legal retention requirements.
Opt-Out: You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in our emails.
Cookie Preferences: You can manage cookie settings through your browser.
Account Closure: You can close your account at any time by contacting us.

To exercise any of these rights, please contact us at HHBN688@outlook.com.

Children’s Privacy

Our website and services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. By using our website, you consent to the transfer and processing of your data in accordance with this Privacy Policy. We take reasonable steps to ensure your data is protected in accordance with applicable laws.

Security Measures

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. These measures include SSL encryption for data transmission, secure payment processing, access controls, and regular security reviews. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. We will post the updated policy on this page and update the effective date at the top. We encourage you to review this policy periodically.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

Email: HHBN688@outlook.com
We are committed to responding to your inquiries within 24-48 business hours.

Payment Card Industry Data Security Standard (PCI DSS)

We do not store, process, or transmit cardholder data on our own systems. All payment transactions are handled by PCI DSS-compliant payment processors, such as PayPal. When you make a purchase, your payment information is transmitted directly to the payment processor through an encrypted connection and is never visible to or stored by us. This ensures that your financial data is protected according to the highest industry standards.

California Consumer Privacy Act (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

Right to Know: You have the right to request disclosure of the categories and specific pieces of personal information we have collected about you.
Right to Delete: You have the right to request deletion of your personal information, subject to certain exceptions.
Right to Opt-Out: You have the right to opt-out of the sale or sharing of your personal information. We do not sell your personal information.
Right to Non-Discrimination: We will not discriminate against you for exercising your rights under the CCPA.

To exercise these rights, please contact us at HHBN688@outlook.com with the subject line “CCPA Request” and include enough information for us to verify your identity.

General Data Protection Regulation (GDPR)

If you are located in the European Economic Area (EEA), the United Kingdom, or Switzerland, you have certain rights under the GDPR, including:

Right of Access: You can request access to your personal data and a copy of the data we hold about you.
Right to Rectification: You can request correction of inaccurate personal data.
Right to Erasure: Also known as the “right to be forgotten,” you can request deletion of your personal data.
Right to Restrict Processing: You can request that we limit the processing of your personal data.
Right to Data Portability: You can request a copy of your personal data in a structured, machine-readable format.
Right to Object: You can object to the processing of your personal data for direct marketing or other purposes.
Right to Withdraw Consent: Where we process your data based on consent, you can withdraw that consent at any time.

We process personal data based on one or more of the following legal grounds: your consent, the performance of a contract, compliance with legal obligations, protection of vital interests, and our legitimate interests in operating our business.

Data Breach Notification

In the event of a data breach that poses a risk to your rights and freedoms, we will notify you and the relevant supervisory authority without undue delay, in accordance with applicable data protection laws. We will also take reasonable steps to mitigate the effects of the breach and prevent future occurrences.

Do Not Track Signals

Some browsers offer a “Do Not Track” feature that signals to websites that you do not wish to be tracked. Our website does not currently respond to “Do Not Track” signals in a standardized way, as there is no universally accepted standard for how websites should interpret these signals. However, we respect your privacy preferences and provide alternative opt-out mechanisms as described in this policy.

Effective Date

This Privacy Policy is effective as of January 1, 2026.

Company Information