We’re here to help. Whether you have a question about a product, need support with your order, or want to learn more about Velmoss, our team is ready to assist you.
Get in Touch
For all inquiries, please reach out to us via email. We respond to all messages within 24-48 business hours.
Email: HHBN688@outlook.com
Order Support
For questions about your order, including shipping status, tracking, or modifications, please include your order number in your email. Our team will assist you promptly.
Product Inquiries
If you have questions about product specifications, compatibility, or features, our product specialists are available to provide detailed information and recommendations.
Returns and Exchanges
To initiate a return or exchange, please email us with your order number and reason for return. For full details, please review our Return and Refund Policy.
Warranty Support
All Velmoss products come with a 2-year warranty. For warranty claims, please email us with your order number and a description of the issue. We will guide you through the warranty process.
Business Hours
Our customer support team is available:
- Monday – Friday: 9:00 AM – 6:00 PM (GMT+8)
- Saturday: 10:00 AM – 4:00 PM (GMT+8)
- Sunday: Closed
Email inquiries received outside of business hours will be addressed on the next business day.
Frequently Asked Questions
Before reaching out, you may find answers to common questions on our FAQ page. We’ve compiled a list of the most asked questions about shipping, returns, product care, and account management.